Tennessee Theatre Rules

The Tennessee Theatre is a historic venue renowned for its stunning architecture and diverse events, including Broadway shows, concerts, symphonies, and more. As a cherished cultural landmark since 1928, it hosts over 150 events annually, drawing crowds from across the region. To ensure a safe, enjoyable, and inclusive experience for all patrons, the theatre enforces a set of rules and policies. This in-depth guide covers key areas, drawing from official venue resources to help event-goers prepare. Understanding these guidelines not only enhances your visit but also contributes to the preservation of this iconic space. Whether you’re a first-time visitor or a regular, reviewing these policies is essential for compliance and courtesy.

Accessibility

The Tennessee Theatre is committed to providing an inclusive environment for patrons with disabilities, partnering with organizations like KultureCity to enhance accessibility. Wheelchair-accessible seating is available in the Orchestra and Balcony levels, with specific spots like Orchestra Left Front Row A Seats 9-11 and Balcony Row AA Seats 1-7, though some have size restrictions (e.g., wheelchairs must not exceed 3’10” in width or 49″ in height in certain rows). Transferable seats with hinged armrests facilitate easy transfers from wheelchairs. A courtesy wheelchair is on hand for transport within the venue, and staff can store mobility aids in the lobby during performances, as they cannot block aisles.

For sensory sensitivities, sensory bags are available for checkout at the Box Office, containing noise-canceling headphones, fidget toys, strobe reduction glasses, communication cards, and weighted lap pads – ideal for those with autism, PTSD, or similar needs. A designated Quiet Zone in the lower lobby offers a respite area. The KultureCity app provides pre-visit tools like social stories and sensory feature maps. Assistive listening devices (ALDs) are free on a first-come, first-served basis, compatible with personal earbuds via a 3.5mm jack.

Sign-language interpretation and audio descriptions are offered for select Broadway series performances (e.g., Sunday matinees for ASL, Saturday evenings for audio); request these at least two weeks in advance via the Box Office at 865.684.1200. All restrooms are wheelchair-accessible, including a unisex family-style one on the Orchestra Level. Accessible parking is in nearby garages and metered spots with proper permits, and a drop-off zone is curbside on Gay Street. The main entrance is street-level with elevator access to all key areas. Patrons should contact the Box Office (Monday-Friday, 10am-3pm) for accessible tickets or accommodations to ensure availability.

Animals & Service Dogs

Service animals trained to perform specific health-related tasks for individuals with disabilities are welcome at the Tennessee Theatre. These animals must remain under control, not block aisles, and be properly house-trained. However, emotional support animals, which provide comfort but are not trained for tasks, are not permitted inside the venue. Any animal causing disruptions – such as excessive barking or uncontrolled behavior – may be asked to leave to maintain a pleasant experience for all guests. Patrons with service animals should inform staff upon arrival for any necessary assistance, and it’s advisable to position the animal discreetly to avoid interfering with pathways or other attendees.

Age Requirements

Age policies at the Tennessee Theatre vary by event, emphasizing that live performances may include mature content without standard ratings. Everyone, regardless of age, must have a ticket unless a child is sitting on an adult’s lap (though a ticket is still required for entry). Some concerts enforce strict age limits, such as 18+ restrictions; check with the Box Office for specifics. Parents are encouraged to research show content online, as events can feature challenging themes or language. Most children over four can attend two-hour performances if they sit quietly, but infants or disruptive young attendees may be asked to step out. This policy ensures a focused atmosphere, particularly for symphonies or operas.

Bag Policy

To prioritize security, the Tennessee Theatre prohibits backpacks and oversized bags of any kind. Clear bags are strongly encouraged for faster entry, while all bags – regardless of size – are subject to thorough inspection. Medical bags and diaper bags are allowed but undergo additional screening. The venue does not offer bag check services, and staff cannot hold items; patrons must secure prohibited bags elsewhere before entry. This policy, enforced at metal detectors and security checks, helps prevent delays and ensures safety. Arrive prepared to avoid issues, as non-compliance may result in denial of entry.

Entry and Security

Entry procedures emphasize safety and efficiency: all patrons and belongings are subject to search, including metal detectors and bag inspections. Arrive at least 30 minutes early to account for lines, traffic, and parking. Latecomers may be held until intermissions for events like Broadway shows or symphonies to minimize disruptions. Will Call opens one hour before showtime, requiring photo ID and the purchasing credit card. Digital tickets are accessible via Account Manager. Security reserves the right to deny entry for any suspicious items or behavior, promoting a secure environment for all.

Food, Drink & Alcohol

Outside food and beverages are strictly prohibited to maintain cleanliness and comply with venue standards. Concessions are available in the lobby for most events, offering snacks, sodas, beer, wine, and mixed drinks, which can be enjoyed inside the auditorium unless specified otherwise by the artist. Alcohol sales adhere to state laws, with ID checks for those appearing under 30. This policy supports the theatre’s operations while preventing spills or distractions; patrons with dietary needs should contact the venue in advance for accommodations.

Payment Options

Tickets can be purchased online through the official website or Ticketmaster, by phone (865.684.1200, Monday-Friday 10am-3pm), or in person at the Box Office. Service fees apply, and group sales require a 25% non-refundable deposit with full payment 30 days prior. Payment plans for subscriptions are available, needing a valid credit card. Cash, credit, and debit are accepted at concessions and the gift shop. This flexible system ensures accessibility, but note that all sales are final with no refunds except for canceled events.

Photography and Recording

Photography and recording policies are determined by artists and can vary per event. Generally, cell phone photos are allowed without flash, but professional cameras, tripods, or video recording may be prohibited. Contact the theatre at 865.684.1200 within two weeks of the event for specifics. Unauthorized recordings could lead to ejection, respecting performers’ rights and audience immersion.

Prohibited Items

A range of items are banned to ensure safety: weapons (including pocket knives of any size, effective July 28, 2025), illegal substances, outside food/beverages, large bags, professional cameras (unless approved), and smoking devices. Security may deny additional items at discretion. No storage is provided, so plan accordingly to avoid entry denial.

Smoking Policy

Smoking, including e-cigarettes and vaping, is forbidden inside the building per Tennessee law, with violators facing ejection and potential fees. Patrons may smoke outside on Gay Street and re-enter with a ticket stub; performers use State Street. This maintains air quality and complies with health regulations. By adhering to these policies, visitors contribute to the Tennessee Theatre’s legacy as a welcoming space. For updates, visit tennesseetheatre.com or call the Box Office.